Privacy Policy
Thank you for visiting Craftzena, your trusted destination for high quality craft and art supplies designed to inspire creativity and imagination. We value every artist, creator, and hobbyist who shops with us, and we are committed to protecting the personal information you share. Your privacy is an important part of your experience, and we ensure it is handled with care, transparency, and security.
In this Privacy Policy, “we,” “us,” and “our” refer to Craftzena and its operating company Springglane Innovation Private Limited. “You” and “your” refer to anyone who visits, browses, or makes a purchase on our website.
This policy explains how we collect your information, how we use it, how it may be shared in limited situations, and how we protect it. By using our website, you agree to the practices described here. If you have any questions, we encourage you to reach out to us at any time.
Information We Collect
To provide a smooth and personalized shopping experience for craft and art supplies, we collect certain types of information.
1. Personal Information
When you place an order or interact with our website, we may collect details such as your name, email address, phone number, billing and shipping address, and payment details. This information is used only to process and deliver your orders securely and accurately.
2. Browsing Activity
We may collect information about the products you view, your browsing patterns, and preferences. This helps us recommend relevant craft materials and improve your shopping experience.
3. Technical Information
We collect basic technical details such as device type, browser information, IP address, and approximate location when allowed. This helps us keep our website secure, stable, and user friendly.
4. Cookies
Cookies help us remember your preferences, improve website performance, and show you products that match your interests. You can manage or disable cookies anytime in your browser settings.
How We Use Your Information
We use your information to make your shopping experience better, safer, and more personalized. This includes:
- Processing and delivering your orders
- Handling secure payments
- Providing customer support
- Suggesting relevant craft and art products
- Sending updates, offers, or inspiration content if you opt in
- Improving website performance and user experience
- Meeting legal and regulatory requirements
We always use your data responsibly and with your trust in mind.
Sharing Your Information
We do not sell or rent your personal information to anyone. We only share limited data when it is necessary to operate our services, such as:
- Payment service providers for secure transactions
- Delivery partners to ship your orders
- Technical and analytics providers to improve our website
- Legal authorities if required by law or to prevent fraud
All partners we work with follow strict privacy and security standards.
Cookies and Tracking
We use cookies and similar technologies to improve your browsing experience, understand user behavior, and show relevant craft and art products. You can control or disable cookies through your browser at any time.
Data Security
Your data security is very important to us. We use industry standard safety measures such as encrypted connections, secure servers, and limited access controls to protect your personal information from unauthorized access or misuse.
Data Retention
We keep your personal information only for as long as needed to provide our services and manage your orders. In general, data is stored for about 8 to 12 months after your last activity, unless a longer retention period is required by law.
Your Rights and Choices
You have full control over your personal information. You can:
- Access and update your details
- Request deletion of your data when applicable
- Opt out of marketing emails and offers
- Manage cookies through your browser settings
We respect your choices and are committed to supporting your privacy rights.
Children’s Privacy
Our website is designed for users who are 18 years and older. We do not knowingly collect personal data from minors. If we find such information, we will remove it promptly.
Third Party Links
Our website may include links to third party services such as payment gateways or shipping providers. These websites have their own privacy policies, and we recommend reviewing them. We are not responsible for how external sites handle your data.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page. By continuing to use our website, you agree to the revised policy.
Consent
By using Craftzena, you agree to the collection and use of your information as explained in this Privacy Policy.
Contact Us
If you have any questions, concerns, or feedback about this policy, please contact us at springglaneinnovationpvtltd@gmail.com. We are always here to support you and ensure a safe and trusted shopping experience for all your craft and art supply needs.