Risk Factor Policy
At Craftzena, operated by Springglane Innovation Private Limited, we are passionate about providing high quality craft and art supplies that inspire creativity and support every artistic journey. We carefully select products that help artists, creators, students, and hobbyists bring their ideas to life with confidence.
At the same time, we believe transparency is important while shopping online. This Risk Factor Policy explains certain limitations and possible situations customers should be aware of while browsing or purchasing from our website.
In this policy, “we,” “our,” and “us” refer to Craftzena, while “you,” “your,” and “customer” refer to anyone visiting, browsing, or purchasing from our platform.
By using our website or placing an order, you agree to the terms outlined below. If you have questions or concerns, our support team is always available to assist you.
Product Variations and Expectations
We work hard to present all craft and art supplies with accurate descriptions, images, and specifications. However, slight differences may occasionally occur between the product displayed online and the item received.
Variations in color, texture, size, finish, or appearance may happen due to:
- Screen brightness and display settings
- Photography lighting conditions
- Natural material differences
- Individual visual perception
These small variations are normal in online shopping and do not necessarily indicate a product defect.
We encourage customers to carefully review product descriptions before placing an order. If you need additional information about a product, our team will be happy to assist you.
Inventory and Product Availability
We regularly update our inventory to ensure accurate product availability. However, due to high demand, stock updates, or technical delays, some items may occasionally become unavailable after an order is placed. If this happens, we will contact you as soon as possible and provide suitable solutions such as:
- Product replacement options
- Order modification
- Full refund for unavailable items
Our goal is to keep the process transparent and ensure you remain informed throughout your shopping experience.
Color Display Disclaimer
We make every effort to display product colors as accurately as possible. However, actual colors may vary slightly depending on your device screen, monitor settings, lighting conditions, and display quality. Minor color differences are common in digital product photography and should not be considered manufacturing defects. If color accuracy is especially important for your project or artwork, you may contact our support team for additional product details before placing your order.
Shipping and Delivery Risks
All orders are packed carefully and shipped through trusted courier partners. While we strive for timely and secure deliveries, delays or transit related issues may occasionally occur due to circumstances beyond our control.
Possible factors may include:
- Courier delays
- Weather conditions
- Technical or transportation issues
- Lost or damaged shipments during transit
If your package arrives damaged, delayed, or missing, please contact us immediately so we can investigate and assist you with a suitable resolution.
Third Party and External Website Disclaimer
Craftzena operates independently and is not responsible for third party websites, sellers, or platforms claiming association with our brand without authorization. We recommend customers purchase only through our official website to ensure product authenticity, secure payments, and reliable customer support. We are not responsible for transactions, claims, or issues that occur outside our official platform.
Customer Responsibility
Customers are responsible for providing accurate shipping details, contact information, and reviewing product descriptions before placing orders. Incorrect information provided during checkout may result in delivery delays, failed shipments, or order issues that are outside our responsibility. We encourage customers to carefully verify all order details before confirming purchases.
Contact Us
We are committed to making your shopping experience safe, transparent, and enjoyable. If you have any questions regarding this Risk Factor Policy or need additional clarification, please contact us at springglaneinnovationpvtltd@gmail.com. Our team will be happy to provide clear guidance and support whenever needed.