Terms and Conditions
Welcome to Craftzena at Springglane Innovation Private Limited, your trusted online destination for high quality craft and art supplies designed to inspire creativity and support your artistic journey. Before you browse, register, or place an order, we encourage you to read these Terms and Conditions carefully.
These terms explain how our website works, including account usage, ordering process, payments, and user responsibilities. By accessing or using our website, you agree to follow these terms. If you do not agree with any part of them, we recommend that you do not use our services.
In these Terms and Conditions, “we,” “us,” and “our” refer to Craftzena, while “you,” “your,” or “user” refer to anyone visiting, browsing, or purchasing from our platform.
Acceptance of Terms
By using Craftzena, whether you are browsing products, placing an order, or creating an account, you agree to these Terms and Conditions.
We may update or modify these terms from time to time to reflect changes in our services or legal requirements. Any continued use of the website after updates means you accept the revised terms.
We recommend checking this page regularly to stay informed and ensure a safe and smooth experience.
Eligibility
Our website is intended for users who are 18 years of age or older. If you are under 18, you may use our services only under the supervision and consent of a parent or legal guardian.
You must also have the legal capacity to enter into binding agreements under applicable laws. We reserve the right to restrict or terminate access if eligibility requirements are not met.
Account Registration
Creating an account allows you to enjoy a more personalized and convenient shopping experience for craft and art supplies.
You are responsible for providing accurate and up to date information during registration. It is also your responsibility to keep your login details secure.
If you notice any unauthorized access to your account, you should inform us immediately. While we take security seriously, we cannot be held responsible for issues caused by compromised account credentials.
User Responsibilities
By using our website, you agree to use it only for lawful purposes. You must not:
- Place fake or fraudulent orders
- Attempt to disrupt website performance or security
- Upload harmful software or malicious content
- Misuse or abuse platform features
Any violation of these rules may result in suspension or permanent termination of your account. These guidelines help us maintain a safe and fair platform for all users.
Product Information and Availability
We aim to provide accurate product descriptions, images, and pricing for all craft and art supplies listed on our website. However, slight variations may occur due to screen settings or updates. Product availability is not guaranteed at all times. We may update stock, modify product details, or cancel orders if necessary. Our goal is to keep all information as clear and reliable as possible so you can shop with confidence.
Orders and Payments
We work hard to ensure pricing accuracy, but occasional errors may happen. In such cases, we reserve the right to cancel or refuse an order even if payment has been completed.
We accept secure payment options including credit cards, debit cards, UPI, net banking, and digital wallets. All payments are processed through trusted third party gateways, and we do not store your sensitive payment details.
By placing an order, you confirm that the payment method used is valid and authorized. Orders are considered confirmed only after successful verification and processing.
Intellectual Property
All content on Craftzena, including images, designs, text, branding, logos, and website structure, is owned by us or our authorized partners.
You are not allowed to copy, reproduce, distribute, or use any content for commercial purposes without written permission. Unauthorized use may lead to legal action.
Use of Content
The content available on our website is intended for personal use and inspiration only. You may view, download, or print materials for personal reference.
Any commercial use of content, including reproduction or redistribution, requires prior written approval from us.
Prohibited Activities
To ensure a safe and secure platform for all users, the following actions are strictly not allowed:
- Uploading viruses, malware, or harmful code
- Interfering with website performance or security
- Using bots, scrapers, or automated tools without permission
- Providing false or misleading information
- Posting offensive, illegal, or defamatory content
Violation of these rules may result in account suspension, restricted access, or legal action where necessary.
Privacy Policy
By using Craftzena, you also agree to our Privacy Policy, which explains how your personal information is collected, stored, and protected while shopping for craft and art supplies. We encourage you to review the policy carefully to better understand your privacy rights and available choices.
Limitation of Liability
We strive to provide a smooth, secure, and reliable shopping experience for all creators and artists. However, Craftzena cannot be held responsible for indirect, incidental, or consequential damages that may arise from using, or being unable to use, our website or services, even if potential risks were previously communicated.
Indemnification
By accessing and using our platform, you agree to protect and hold harmless Craftzena, its team, partners, and affiliates from any claims, losses, damages, or expenses caused by violations of these Terms and Conditions or misuse of the website.
Disclaimer of Warranties
Our website, products, and services are provided on an “as available” and “as is” basis. While we work continuously to maintain performance and reliability, we cannot guarantee uninterrupted access, error free functionality, or complete availability at all times.
Force Majeure
Craftzena will not be held responsible for delays, interruptions, or failures caused by circumstances beyond our reasonable control. These may include natural disasters, technical failures, internet disruptions, strikes, government restrictions, or other unexpected events.
Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of India. Any disputes or legal matters related to the use of our website will fall under the jurisdiction of the courts located in India.
Dispute Resolution
If you experience any issues while using our platform, we encourage you to contact us at springglaneinnovationpvtltd@gmail.com before seeking external legal remedies. We are committed to resolving concerns fairly, professionally, and as quickly as possible.
Termination of Access
We reserve the right to suspend, restrict, or terminate access to Craftzena without prior notice if a user violates these Terms and Conditions or engages in unlawful, harmful, or abusive activities. These actions help us maintain a safe and trusted creative community for all users.
Updates to Terms
We may update these Terms and Conditions from time to time to reflect changes in our services, policies, or legal obligations. Any updates will be published on this page, and continued use of the website indicates your acceptance of the revised terms.
Need Help?
If you have questions, concerns, or need clarification regarding these Terms and Conditions, please contact us at springglaneinnovationpvtltd@gmail.com. Our support team is always ready to assist you with clear, friendly, and timely guidance.