Cancellation Policy
At Craftzena, operated by Springglane Innovation Private Limited, we understand that creative plans can sometimes change. Whether you accidentally ordered the wrong art supplies or decided to choose different craft materials, we aim to make the cancellation process simple, clear, and stress free for every customer.
In this policy, “we,” “our,” and “us” refer to Springglane Innovation Private Limited, while “you,” “your,” and “customer” refer to anyone purchasing from our website.
By placing an order with us, you agree to the cancellation terms outlined below. We encourage you to review this policy carefully so you understand your options if you wish to cancel an order.
Our goal is to provide a smooth and reliable shopping experience, even when plans change.
Cancelling an Order Before Shipment
You may request to cancel your order within 24 hours of placing it, provided the order has not already been shipped. Submitting your request quickly helps us process the cancellation smoothly.
To request a cancellation:
- Email our support team at springglaneinnovationpvtltd@gmail.com
- Share your order number and reason for cancellation
Once we review your request, we will confirm whether the order is eligible for cancellation. If approved, the refund will be processed to your original payment method within 5 to 7 business days.
We aim to keep the cancellation process simple and transparent so you can shop confidently.
Orders Already Shipped
If your order has already been dispatched and is in transit, it cannot be canceled. However, once the package is delivered, you may request a return according to our Return and Refund Policy.
This ensures you still have flexibility even if cancellation is no longer possible after shipping.
Changes to Existing Orders
Once an order has been placed, we are unable to make changes such as:
- Updating products in the order
- Changing the shipping address
- Modifying contact information
If you need to make corrections, we recommend canceling the order within the allowed cancellation period and placing a new order with the correct details.
This helps us avoid delays and ensures accurate delivery of your craft and art supplies.
Need Help?
If you need assistance with order cancellation or have questions regarding this policy, our support team is always ready to help.
Please contact us at springglaneinnovationpvtltd@gmail.com, and we will guide you through the process as quickly as possible.
Your satisfaction is important to us, and we are committed to providing a smooth and supportive shopping experience.