Returns and Refund Policy
At Craftzena, operated by Springglane Innovation Private Limited, we want every craft and art supply you purchase to inspire creativity and satisfaction. We understand that sometimes a product may not meet your expectations or may arrive with an issue. That is why we aim to make our return and refund process simple, transparent, and stress free.
In this policy, “we,” “our,” and “us” refer to Craftzena, while “you,” “your,” and “customer” refer to anyone shopping through our website.
By placing an order with us, you agree to the terms outlined below. We encourage you to review this policy carefully so you understand how returns and refunds are handled.
Our priority is to ensure every customer feels supported and confident while shopping with us.
Return Eligibility
To keep the return process smooth and fair, returned products must meet certain conditions.
Items must be:
- Unused and in original condition
- Returned with original packaging, labels, and accessories intact
- Free from damage caused after delivery
Products that show signs of use, alteration, or damage after delivery may not qualify for return.
Return requests must be submitted within 48 hours of receiving the order. Requests submitted after this period may not be accepted.
How to Request a Return
If you wish to return a product, please email us at springglaneinnovationpvtltd@gmail.com with the following details:
- Your Order ID
- Reason for return
- Clear photos if the item is damaged, defective, or incorrect
Once our team reviews your request, we will provide the next steps and return instructions.
Please note that products not meeting the return conditions may be declined. Our process is designed to ensure fairness and transparency for every customer.
Refund Process and Timeline
If your return request is approved, the refund will be processed after the returned product is received and inspected by our team.
Approved refunds are usually credited to the original payment method within 5 to 7 business days. You will also receive an email confirmation once the refund has been completed.
If the returned product does not meet the required return conditions, the refund request may be rejected.
We appreciate your understanding as we work to maintain a clear and reliable refund process.
Partial Refunds
In certain situations, a partial refund may be issued. For example, if the returned item is in acceptable condition but missing packaging or accessories, our team may review the case and provide a reasonable partial refund.
We always aim to handle such situations fairly and transparently.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, kindly share:
- Clear photos or videos of the product
- Images of the packaging if applicable
Once the issue is verified, we will either arrange a replacement or process a refund depending on the situation.
Our goal is to resolve concerns quickly and ensure a smooth customer experience.
Need Help?
If you have any questions about returns, refunds, or replacement requests, our support team is always here to help.
Please contact us at springglaneinnovationpvtltd@gmail.com and we will provide prompt guidance and assistance at every step of the process.