Shipping & Delivery Policy

At Craftzena, operated by Springglane Innovation Private Limited, we take pride in delivering handcrafted art and craft products with care, creativity, and reliability. Throughout this policy, “we,” “our,” and “us” refer to Springglane Innovation Private Limited, while “you” and “your” refer to our valued customers and art lovers. By placing an order on our website, you agree to the terms outlined in this Shipping & Delivery Policy.

Shipping Locations

We currently ship our handmade art and craft collections across all serviceable pin codes within India.

Order Processing

Each order is carefully prepared and processed within 1–2 business days after order confirmation, excluding weekends and public holidays. Once your order is packed and dispatched, you will receive a confirmation email containing your order summary and tracking details.

Delivery Timeline

We aim to deliver your creative purchases safely and promptly. Estimated delivery timelines are typically 3–8 business days, depending on your location and courier availability.

Failed Delivery Attempts

If a delivery attempt is unsuccessful due to an incorrect shipping address, recipient unavailability, or refusal to accept the package, the shipment may be returned to our warehouse.

Customers may contact our support team to arrange re-delivery. Additional shipping charges may apply in certain cases.

Damaged or Lost Packages

We ensure that every handmade product is securely packed before dispatch. However, if your order arrives damaged, kindly contact our Customer Support Team within 48 hours of delivery along with clear photographs of the damaged item and packaging.

In case a shipment is lost during transit, we will coordinate with our courier partners and process a replacement or eligible refund after verification.

Contact Us

For any shipping, tracking, or delivery-related assistance, feel free to reach out to us at:

Email: springglaneinnovationpvtltd@gmail.com